Return and Refund Policy

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This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

1. Terms of Return

We accept returns within 14 days from the date your order was delivered. If 14 days have passed, unfortunately, we can’t offer a return or refund.

2. Condition of Returned Items

To be eligible for a return, your item must be in the same condition as when it was shipped — unworn, unwashed, and with all original tags and packaging intact.

3. Eligible Reasons for Return

We accept returns if:

· You received the wrong item.

· The item arrived damaged or defective.

· The size doesn't fit.

Please note: We do not accept returns for items that do not meet the return condition standards or if the return reason is simply a change of mind.

4. Return Process

To initiate a return:

1. Contact us at info@sarv.london within 14 days of receiving your item.

2. Provide your order number and reason for return.

3. If approved, we will provide the return instructions.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged item).

5. Refund Process

· Once we receive and inspect the returned item, we will notify you of the approval status. If approved:

· A refund will be processed within 2–3 working days to your original payment method.

· You will receive a confirmation once the refund is issued.

6. Contact Information

For questions or to start a return, you can reach us at:

· Email: Info@sarv.london

· Instagram DM: @sarvbysarv